*SFSU INTERNAL APPLICANTS ONLY*

Working Title

Business Resources Specialist

Positions Available

1 Position Available

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus.  Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect  Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code.  The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Housing, Dining & Conference Services (HDCS)-Business Operations

Appointment Type

This is a one-year probationary position.

Time Base

Full-Time (1.0 FTE)

Work Schedule

Monday - Friday 8:00 AM-5:00 PM

Anticipated Hiring Range

$5,173.00 month- $5,747.00 month ($62,088.00 $68,940.00 annually)

Salary is commensurate with experience.

Position Summary

The Business Resources Specialist will lead development and implementation strategies in improvement initiatives, manage cross functional alignment, mitigate risk and facilitate change management, by working closely with Housing, Dining & Conference Services (HDCS) leadership and stakeholders to align the organization’s goals with its operations in creating conditions which foster student and employee engagement, and success, while also assuring the division is contributing to the overall campus objectives. 

Under the Director for Business Operations, this position will assist in defining operational problems, risk and opportunities, devising innovative ways to address those problems/opportunities, and shepherding those innovative approaches through the division of Housing, Dining & Conference Services (HDCS). Once a viable approach is approved for integration, the Business Resources Specialist is responsible for designing the pathway to operational process integration while working in partnership with HDCS leadership, other identified subject matter experts and involved campus departments to properly implement the solution. Additionally, this position will define the proper training content and curriculum for new innovations, and partner with the HDCS leadership to add the training for the new approach to the appropriate training plans.

Position Information

PROCESS IMPROVEMENT & ANALYTICS

• Conduct comprehensive qualitative and quantitative analyses to identify opportunities for enhancing processes, business operations and mitigate risk.
• Identify issues, trends, and opportunities to improve quality, or to better assist departments; develop recommendations and implement the same relative to identified issues, trends, and opportunities.
• Develop and recommend to HDCS Management policies and procedures to ensure adherence to contractual, legal and regulatory requirements.
• Work with management to develop and propose actionable prioritize process improvement initiatives, manage cross functional alignment, and implement improvements.
• Lead process improvement projects from inception to implementation, employing a structured approach including process discovery, data analysis, user interviews, and process mapping.
• Evaluate the impact of process changes using metrics such as quality control, cost reduction, customer satisfaction, etc., providing regular reports to HDCS Management and stakeholders
• Ensure transparent communication and project status updates, delivering constructive feedback and comprehensive reporting on key objectives.
• Foster close collaboration with cross-functional teams; HDCS Departments, Residential Life, Enterprise Risk Management, Quality Assurance, Human Resources, etc.

MITIGATE RISK & CLAIMS

• Investigate, analyze and recommend on disputes involving client/resident to mitigate risk and promote goodwill.
• Examines cause of dispute and recommends corrective action with HDCS Management to improve client/resident relations
• Produce report on analysis and recommendation to HDCS Management, Enterprise Risk Management and stakeholders.

PAYROLL/RECRUITMENT/ON BOARDING

• Prepare, process and maintain department documentation.
• Manage workflow to ensure transactions are processed accurately and timely.
• Execute tailored engagement plans throughout the onboarding journey.
• Conduct engaging new employee orientation sessions to introduce new hires to the organization’s structure and mission, fostering a sense of connection.
• Facilitate the onboarding process by aligning new employees with managers and their respective teams, while effectively communicating engagement procedures to all stakeholders.
• Collaborates with Human Resources to ensure adherence to federal, state, and local employment laws and regulations, as well as compliance with policies and procedures outlined by the Human Resources department.

Other Duties As Assigned

 

Minimum Qualifications

Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

• Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations.
• Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty.
• Working knowledge of operational and fiscal analysis and techniques.
• Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved.
• Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.
• Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to anticipate problems and address them proactively.
• Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form.
• Ability to train others on new skills and procedures and provide lead work direction.

Preferred Qualifications

•  Bachelor's Degree from an accredited University or equivalent.
•  2+ years of work experience in process improvement in evaluating, implementing, and managing tools and technologies.
•  Experience in driving continuous process improvement within an organization including development and implementation of strategies to optimize workflows and reduce operational bottlenecks.
•  A strong team player with high Initiative and demonstrated project management skills.
•  Exceptional planning, organization, coordination, and collaboration skills.
•  Strong data-driven analytical abilities and proven performance in operation problem-solving with strong experience in delivering quality assurance processes to maintain high standards of quality in back office operations as well as tools.
•  Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization.
•  Excellent communication, negotiation, interpersonal and intercultural skills
•  Strong computer skills with Microsoft Office Suite.
•  PROSCI Certification, Kaizen Certification, Lean Six Sigma belt.

Required License/Certification

Must have a valid California Driver’s license and can be certified to drive on State business.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

Environmental/Physical/Special 

The incumbent will work in a shared environment within the residential housing community on the main SF State campus.  This position may be required to work nights and/or weekends

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions.  SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).

Thank you for your interest in employment with California State University (CSU).  CSU is a state entity whose business operations reside within the State of California.  Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception.  While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

*SFSU INTERNAL APPLICANTS ONLY*