Job Summary

Under the supervision of the Associate Director of Financial Aid Operations, the Assistant Director of Financial Aid Campus Partners & Outreach participates, coordinates, and monitors, outreach activities and provides oversight of campus partner financial aid programs, including serving as a lead for designated Financial Aid Counseling & Program Coordinator team. The position also serves as a member of the Financial Aid Leadership team, which establishes operational direction and implements policy for the daily functions of the office.

Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.

Key Responsibilities

• Provide oversight, direction, and coordination of workflow for campus partners and outreach financial aid programming, while actively performing necessary tasks to support these programs.
• Provide leadership and oversight for financial aid campus partners and outreach programming, as well as within the Financial Aid and Scholarships Department. Supervise financial aid counselor/program coordinators, coordinate workload to meet milestones, and help to build an effective team.
• Serve as a member of the Financial Aid Leadership team, helping to craft policies and procedures for the department. Assist as needed to provide support and guidance for front-facing and backend activities.

Knowledge Skills and Abilities

The ideal candidate is a strategic, service-oriented professional who consistently delivers high-quality support to both internal and external stakeholders with empathy, professionalism, and a commitment to continuous improvement. They possess strong strategic thinking and planning abilities, enabling them to see the big picture, set priorities, and implement innovative programs and processes. Their problem-solving and decision-making skills are grounded in sound judgment, analysis, and collaboration, leading to impactful organizational improvements. A natural team builder, they foster trust, pride, and leadership development through mentoring and cooperative relationships. Professionally, they maintain current industry knowledge and demonstrate advanced expertise in financial aid and scholarship programs, including proficiency with systems such as PeopleSoft, CSAC Webgrants, and FAA Access. They are adept at interpreting complex regulations, coordinating multifaceted projects, and managing heavy workloads with effective time management. Their interpersonal and written communication skills support strong collaboration and clear documentation of roles and responsibilities. Additionally, they uphold data integrity and operational continuity by adhering to approved processes and maintaining accurate, usable system data.

Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

Equivalent to a bachelor's degree with upper or graduate coursework in counseling and guidance, human relations, or related fields and three years of professional experience in one of the student services program areas required. Prior experience in Financial Aid is preferred.

Physical Summary

• Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Department

ES Financial Aid

Classification

Student Services Professional III

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

Hiring Range: The hiring range for this position is $5,565 - $6,125 per month commensurate with candidate's education, experience, skills, and training.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $5,540 - $7,893 per month.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY                                                                    

It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.